To perform a variety of duties that involve providing information and support to students in an effort to increase retention. Duties include academic, and personal counseling; sharing information about program requirements, admissions requirements, course and program requirements and related matters; offer workshops and community resource collaboration to promote holistic wellness.
SUPERVISION RECEIVED AND EXERCISED:
Receives general supervision from the Lead Counselor
May exercise functional and technical supervision over Counseling Administrative Assistant
Duties & Responsibilities (Essential Functions)ESSENTIAL AND OTHER IMPORTANT FUNCTIONS STATEMENTS:
Essential and other important responsibilities and duties may include, but are not limited to, the following:
Perform the following functions while monitoring and assisting students on assigned caseload:
Provide academic support in an educational setting for a variety of concerns and make appropriate campus referrals as needed.
Provide information and assistance to continuing and prospective students regarding the policies and procedures of the college, including admissions, academic and graduation requirements; assist students in interpreting the college catalog
Manage a large caseload of students with regular communication using AVISO Retention Software
Provide students with general course requirements, prerequisite information and transfer requirements; review transfer credits with students; refer students to appropriate staff for specific program information
Assist students in setting academic and career goals.
Discuss program options for students who are considering a major change.
Assist students with withdrawal from classes; make referrals to on campus and community resources as needed to address concerns that result in withdrawal from a class or classes
Assist students who are classified as being on Academic Warning; develop strategies for success
Assist students with academic concerns to increase retention
Assist students transferring to various colleges and universities; refer students to resource materials to obtain information about colleges; contact educational institutions to receive current admissions information; work with college Career and Technical academic areas to increase transferability of programs to other colleges
Serve as a liaison between students and faculty to clarify issues and problems; recommend corrective action as necessary to resolve complaints
Implement student success and retention strategies to ensure student success.
Coordinate and participate in special counseling activities
Provide counseling support in an educational setting for a variety of concerns (i.e.: mental health, domestic violence, depression, anxiety, grief, Title IX, wellness, etc.) make appropriate community referrals as needed.
(The college’s counseling model is based on assessing and making community referrals as appropriate for the student need)
Assist students with personal concerns to increase retention
Offer workshop and community resource collaborations to promote holistic wellness.
Other Important Functions:
Participate in the outreach activities of the college by community relationships (YWCA New Choices Program, Step-Up Wilmington, YES Program, etc.)
Assist with student registration as assigned
Ability to work flexible hours.
Perform other related duties and responsibilities as assigned
College policies and procedures regarding admission standards and educational program requirements
The concepts of adult learning
General educational requirements, and academic grade and unit equivalents
Purpose and function of community colleges
Transfer requirements and procedures of regional four year educational institutions
Principles and procedures of educational and career advising
Business letter writing and basic report preparation
Principles and procedures of record keeping
Modern office procedures, methods and computer equipment
English usage, spelling, grammar and punctuation
Ability To:Advise students regarding course work needs to meet academic program requirements
Establish a rapport with students and create an atmosphere conducive to counseling
Interpret and apply the policies and procedures of the college
Refer students to appropriate college staff for additional counseling, program advising, testing and related matters
Evaluate test scores and previous education and training
Establish and maintain cooperative working relationships with those contacted in the course of work
Interpret and apply CFCC goals, objectives, policies, procedures, rules, and regulations
Communicate clearly and respectfully, both verbally and in writing
Maintain effective audio-visual discrimination and perception needed for:Making observations
Reading and writing
Communicating with others
Operating assigned equipment
Handling varied tasks simultaneously
Maintain physical condition appropriate to the performance of assigned duties and responsibilities, which may include the following:Standing or sitting for extended periods of time
Operating assigned equipment
Handling varied tasks simultaneously
Bending, stooping, climbing, or lifting up to 50 pounds
Maintain mental capacity, which allow the capability of:Making sound decisions
Responding to questions
Demonstrating intellectual capabilities
EXPERIENCE AND TRAINING GUIDELINES:
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Master’s degree in Counseling/Counselor Education with at least one (1) year of postsecondary student counseling/academic advising experience or at least two (2) years of responsible high school student counseling/academic advising experience
Master’s degree in a Human Service field with at least two (2) years of postsecondary student counseling/academic advising experience.
Minimum Experience:See Education/Training Requirement
Preferred Education/Training, Experience, Skills:
At least one (1) year of postsecondary counseling/advising experience
Community College counseling experience is strongly preferred
Special Instructions to Applicants:
A valid NC driver’s license with driving record that is within the parameters set by the college is required.
This position REQUIRES UNOFFICIAL TRANSCRIPTS AND/OR TRAINING CERTIFICATIONS be submitted in addition to the application. Please have these documents ready to upload when applying.
Successful candidates who are offered a position are required to submit their OFFICIAL TRANSCRIPTS for all degrees earned prior to their first day of employment. If highest level of education is a High School Diploma or equivalent, proof of completion is required.
Successful candidates who have obtained their education outside of the United States and its territories must have their academic degree(s) validated, at their own expense, by an outside credential evaluation service as equivalent to the Baccalaureate or Master’s degree conferred by a regionally accredited college or university in the United States.